Coronavirus (COVID-19) & UBCO Recreation’s Response

July 13, 2020 Update:

The Athletics & Recreation Department is excited to announce an opening date for the Hangar Fitness Centre: Tuesday, July 14th, 2020.  We have new policies and procedures in place, so please ensure that you read our Member Education BEFORE you arrive so that you know what to expect.   

 

July 2, 2020 Update:

UBCO has approved the Athletics & Recreation Safety Plan and a date with additional details for reopening the Hangar Fitness Centre will be announced within the next two weeks.

May 19, 2020 Update:

A reopening date for UBCO & the Hangar Fitness Centre has not yet been announced, but we are making preparations to open safely as soon as possible.

May 15, 2020 Update:

Under current provincial orders all fitness centres, gyms, yoga studios, and similar personal training facilities remain closed until May 19, 2020. A reopening date for UBCO & the Hangar Fitness Centre has not yet been announced, but we are making preparations to open safely as soon as possible.

March 18, 2020 Update:

Due to ongoing concerns surrounding the Coronavirus (COVID-19), UBC Okanagan Athletics & Recreation is taking precautionary measures, including the temporary closure of:

  • UBC Okanagan Gymnasium (including the walking track)
  • Hangar Fitness Centre
  • UBCO Multi-Sport Ball Hockey Court
  • UBCO Outdoor Volleyball Courts

The closure will be in effect until further notice.

For additional updates, FAQs and resources, visit ubc.ca. For UBC Okanagan-specific updates, visit ok.ubc.ca/covid19.

CANCELLATIONS

Cancelled Programs:

  • Intramurals
  • Kickboxing
  • Group Fitness Classes
  • OVCMT (massage therapy)
  • Athletics Therapy (varsity athletes only)
  • UBCycles

Cancelled Events:

  • Silver Star Student Day
  • Campus to Campus Run

Facility Closures:

  • Gymnasium (including walking track & drop in)
  • High Performance Lab (varsity athletes only)
  • Hangar Fitness Centre

COVID-19 REFUND POLICY

Thank you for your patience while we revised our Refund Policy.  We are working as quickly as possible to provide our members with refunds and appreciate your continued patience during the processing period.  Please check back here for updated information and refund status.

Membership Refunds

Monthly Membership (purchased February 19-March 19, 2020) – Prorated Refund.

  • Student – Minus a $5 drop in fee for each use.
  • Staff/Faculty – Minus a $7 drop in fee for each use.
  • Community – Minus a $8 drop in fee for each use.

Winter Semester Membership – Prorated Refund.

  • Student – $35 refund.
  • Staff/Faculty – $45 refund.
  • Community – $50 refund.

Academic Membership – Account Credit.

  • Student – $25 credit.
  • Staff/Faculty – $40 credit.
  • Community – $60 credit.

Annual Membership – Expiration will be extended once the length of the closure has been determined.

10 Punch Pass Membership – Expiration date will be extended once the length of the closure has been determined.

Program Refunds

  • Campus to Campus Run– Full Refund.
  • Kickboxing– Prorated Refund ($24 refund).
  • Silver Star Student Day– Full Refund.
  • Intramurals– Account Credit ($10 credit).

Refund Process

The refund process will be dependent on the payment type of the original transaction.

Credit Card: All refunds will go directly back onto the credit card that made the purchase.  No additional action is required by the member at this time.

Cash/Debit Card: There are three refund options if you paid via cash or debit card transaction.

Option 1: A credit can be applied to the member’s account for future use with UBCO Athletics & Recreation.  Please email recreation.okanagan@ubc.ca to request that a credit be applied.

Option 2: Members can provide us with credit card information so that we are able to process the refund remotely.  The following credit card information is required:

  1. Name on Card (include correct spelling)
  2. Credit Card Number
  3. Expiry Date

Please email credit card information to recreation.okanagan@ubc.ca or call 250.863.0198; Monday to Friday, 9:00am-6:00pm.

Option 3: Members can wait until the gym reopens to obtain their refund in person, however, we do not have a reopening date set at this time.