Coronavirus (COVID-19) & UBCO Recreation’s Response

Updates


***July 29, 2021:

Face coverings are required indoors, including the Hangar Fitness Centre, regardless of one’s vaccination status.

July 12, 2021:

In-person Group Fitness Classes resume on July 12th! Check the fitness class schedule here.

  • Registration is required.
  • Daily Self Assessments are required.
  • Face coverings are recommended.

 

July 8, 2021:

New changes in the Hangar in effect on July 8th! 

  • Registration/appointments are not required.
  • Entry will be based on a first-come, first-served system (25 person capacity).
  • Face coverings are recommended.
  • Daily Self Assessments are required.
  • Physical distancing is required.
  • Cleaning equipment before and after use is still required (members are no longer required to disinfect their equipment in the Drop Zone).

 

July 5, 2021:

Open Gym is back – basketball and badminton!

  • Register & Play has transitioned to an Open Gym format.
  • Registration is no longer required, however, participants are still required to check-in at the Customer Service Desk .
  • Face coverings are recommended.
  • Daily Self Assessments are required.
  • Entry will be based on a first-come, first-served system with a 2 person/hoop capacity.
  • 1v1 is now allowed for basketball and 2v2 is allowed for badminton.

 

July 1, 2021:

Face coverings are recommended for individuals over 12 years of age that have not yet been fully vaccinated.  Fully vaccinated means 14 days after receiving your second dose.

 

status of services


Open (with modifications)

Facilities

  • Hangar Fitness Centre (UBC student, staff & faculty, community)
  • Showers (accessible showers only)
  • Walking Track
  • External Facility Rentals (Beach Volleyball Courts, Nonis Sports Field)

Recreation Programs

  • Group Fitness Classes (virtual)
  • Stand Up Paddle Boarding
  • Open Gym Basketball & Badminton (in the gymnasium)
  • DIY Wood Sign Paint Night
  • Golf Lessons
  • Run with Rec
  • Nine & Dine Golf
  • UBCycles

Temporarily Suspended

  • Towel Service
  • Locker Service

COVID-19 REFUND POLICY


Thank you for your patience while we revised our Refund Policy.  We are working as quickly as possible to provide our members with refunds and appreciate your continued patience during the processing period.  Please check back here for updated information and refund status.

Membership Refunds

Monthly Membership (purchased February 19-March 19, 2020) – Prorated Refund.

  • Student – Minus a $5 drop in fee for each use.
  • Staff/Faculty – Minus a $7 drop in fee for each use.
  • Community – Minus a $8 drop in fee for each use.

Winter Semester Membership – Prorated Refund.

  • Student – $35 refund.
  • Staff/Faculty – $45 refund.
  • Community – $50 refund.

Academic Membership – Account Credit.

  • Student – $25 credit.
  • Staff/Faculty – $40 credit.
  • Community – $60 credit.

Annual Membership – Expiration will be extended once the length of the closure has been determined.

10 Punch Pass Membership – Expiration date will be extended once the length of the closure has been determined.

Program Refunds

  • Campus to Campus Run– Full Refund.
  • Kickboxing– Prorated Refund ($24 refund).
  • Silver Star Student Day– Full Refund.
  • Intramurals– Account Credit ($10 credit).

Refund Process

The refund process will be dependent on the payment type of the original transaction.

Credit Card: All refunds will go directly back onto the credit card that made the purchase.  No additional action is required by the member at this time.

Cash/Debit Card: There are three refund options if you paid via cash or debit card transaction.

Option 1: A credit can be applied to the member’s account for future use with UBCO Athletics & Recreation.  Please email recreation.okanagan@ubc.ca to request that a credit be applied.

Option 2: Members can provide us with credit card information so that we are able to process the refund remotely.  The following credit card information is required:

  1. Name on Card (include correct spelling)
  2. Credit Card Number
  3. Expiry Date

Please email credit card information to recreation.okanagan@ubc.ca or call 250.863.0198; Monday to Friday, 9:00am-6:00pm.

Option 3: Members can wait until the gym reopens to obtain their refund in person, however, we do not have a reopening date set at this time.

Reopening History


January 15, 2021 Update:

All individuals entering the facility will be required to wear a face covering, including during activities such as: Hangar Fitness Centre, Register & Play, High Performance Lab, etc.  This policy is in effect until further notice.

January 2, 2021 Update:

All individuals entering the facility will be required to wear a face covering, including during activities such as: Hangar Fitness Centre, Register & Play, High Performance Lab, etc.  This policy is in effect January 2-15, 2021 and will be updated in conjunction with Provincial Health Office orders.

July 13, 2020 Update:

The Athletics & Recreation Department is excited to announce an opening date for the Hangar Fitness Centre: Tuesday, July 14th, 2020.  We have new policies and procedures in place, so please ensure that you read our Member Education BEFORE you arrive so that you know what to expect.

July 2, 2020 Update:

UBCO has approved the Athletics & Recreation Safety Plan and a date with additional details for reopening the Hangar Fitness Centre will be announced within the next two weeks.

May 19, 2020 Update:

A reopening date for UBCO & the Hangar Fitness Centre has not yet been announced, but we are making preparations to open safely as soon as possible.

May 15, 2020 Update:

Under current provincial orders all fitness centres, gyms, yoga studios, and similar personal training facilities remain closed until May 19, 2020. A reopening date for UBCO & the Hangar Fitness Centre has not yet been announced, but we are making preparations to open safely as soon as possible.

March 18, 2020 Update:

Due to ongoing concerns surrounding the Coronavirus (COVID-19), UBC Okanagan Athletics & Recreation is taking precautionary measures, including the temporary closure of:

  • UBC Okanagan Gymnasium (including the walking track)
  • Hangar Fitness Centre
  • UBCO Multi-Sport Ball Hockey Court
  • UBCO Outdoor Volleyball Courts

The closure will be in effect until further notice.

For additional updates, FAQs and resources, visit ubc.ca. For UBC Okanagan-specific updates, visit ok.ubc.ca/covid19.